Company History

Through a series of strategic business moves, East End Hosting became the Tier 1 host the company is known as today. East End Hosting thrives in an industry that is constantly reinventing itself. With innovations in customer service, ease of use, and special features for East End Hosting customers, the company continues to stay one step ahead of the competition.

East End Hosting employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry. Everyday hundreds of businesses trust East End Hosting with their web presence, reinforcing the East End Hosting tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services.

East End Hosting provides low-cost feature-rich web hosting. The East End Hosting business model emphasizes service to small and medium sized businesses, allowing them to do e-commerce and focus on their core competencies while East End Hosting handles their Internet site.

Why East End Hosting?

East End Hosting's excellent prices are not the only reasons why our customers rave about our services! Our customers appreciate:

• Industry-leading Customer Care program
• Rock-solid network - 100% uptime guaranteed
• 100% customer satisfaction guaranteed
• Unmatched reliability
• Lightning-fast network connectivity
• Custom hosting environment
• Innovative support technology

Rock Solid Network 100% Uptime Guaranteed

We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Quad Core Xeon based technology with 3Gb of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.

100% Customer Satisfaction Guaranteed

While our competitors force half- or full-year commitments, here at East End Hosting you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our starter UNIX package includes a full domain name, 24 hour toll free technical support and dozens of useful CGI scripts to enhance your site. You even have the option of pre-paying 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, East End Hosting has grown quickly to hosting sites for businesses in over 170 countries since 2003. If your site requires secure server, FrontPage 2000, Real Audio/Video or any of our other cutting-edge features then East End Hosting is the only choice for your web hosting needs.

Unmatched Reliability

East End Hosting provides all of its clients with cutting-edge hardware, software and technology. All of East End Hosting’s servers are custom-built with the most reliable equipment for higher performance. Best of all, there are less than 750 domains hosted on each of our servers, unlike the majority of our competitors who host anywhere from 1500 to 2000 domains per server. With such a small number of domains on each server there is a lower server load, disk access time decreases and network speed increases.

Lightning-Fast Network Connectivity

East End Hosting has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 100% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the East End Hosting network top-notch.

Custom Hosting Environment

We strongly believe that the environment where the servers are located is as important to our client’s websites as the services our clients are receiving. The East End Hosting Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day.

Innovative Support Technology

East End Hosting is currently hosting over 76,000 customers whose skills range anywhere from novice-level to experts. These range from personal websites to Fortune 500 corporations. The East End Hosting customer service center is staffed 24 hours a day to offer assistance in any area. When the call center cannot resolve a customer's issue, the dedicated Customer Care Team steps in to facilitate the resolution of any problem, whether billing, technical or administration. At no point does a East End Hosting customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free technical support, 24/7 online support chat and a dedicated online support center, East End Hosting is constantly rated in the Top 10 of any list for its support and dedication.

Contact Sales (5:00 AM - 11:00 PM EST, Monday - Friday

US call toll free: 1-888-423-0791
Email: Admin@eastendhosting.com

International Fax Numbers (for required authentications such as shell request and credit card payments)

Technical Support & Billing

To reach tech support: login to your hosting control panel, once logged in click on the Support Center to submit a trouble ticket. Please make sure you have searched through our extensive user documentation located on the Support Center page. Additionally you can use our Live Help Chat System from your hosting control panel.

To contact billing please send an email to janet_billing@eastendhosting.com. We can not assist billing enquiries through the phone. We require you to send billing enquiries through email for our records.

Mailing Address